Tidio Lyro AI Agent
AI customer service agent that answers from your own content and hands off to humans
Pricing
Free & Paid
Platforms
Web, Shopify, WhatsApp...
Developer
Tidio LLC
Rating
4.5 / 5.0
Last Updated
September 19, 2026
Overview
Lyro is the AI agent Tidio sells as the answer to rising customer service volume.
Tidio's product page states that Lyro works only with the content and guidance you provide, uses guardrails plus your knowledge base so answers stay on script, and adds flexible handoff and escalation rules with real-time monitoring so a human can step into high-value or sensitive conversations at any point.
Tidio also publishes two specific commercial facts on that page: Lyro can handle multiple questions inside one customer conversation without extra cost, and the stated rate is $0.50 per conversation with the first 50 conversations free. What separates Lyro from a generic website bot is its channel and platform footprint, which is also why it fits e-commerce and marketing teams rather than only support desks.
Tidio's integrations directory lists Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, WordPress, Wix, Squarespace, WhatsApp, Instagram, Messenger, Zapier, HubSpot, Salesforce and Zendesk.
Lyro is sold both inside the Tidio platform and as a standalone agent on top of an existing help desk through Lyro Connect, so a store can keep its current ticketing system and still put an AI agent in front of repetitive questions.
Product recommendation and Lyro Actions features push it further into the funnel: order lookups, returns and pre-sale product questions become conversations rather than deflected tickets. The commercial model is usage based, which cuts both ways.
Tidio's pricing page lists Free at $0 with the first 50 Lyro conversations and the first Action free for life, Starter at $24.17 per month with 100 billable conversations and 50 Lyro conversations, Growth from $49.17 per month with 250 billable conversations, Plus from $300 per month plus usage, and Premium as custom with pay-per-resolution billing and an advertised 50 per cent Lyro resolution rate guarantee; Lyro is also sold on its own from $32.50 per month for 50 Lyro conversations.
Because those rates were displayed next to Tidio's monthly and annual billing toggle with two months free, the exact number you pay depends on the billing period, and stores with high conversation volume should model monthly spend before committing.
Actions, product recommendations and larger Lyro quotas require a paid allowance, and the strongest assurances - resolution-rate guarantee, custom AI training, SOC 2 and HIPAA paperwork - sit on Premium and custom plans rather than the self-serve tiers.
Use Cases
Deflecting order status, shipping and returns questions on a Shopify or WooCommerce store
Answering pre-sale product questions and recommending products inside the chat window
Covering customer questions outside business hours without adding headcount
Escalating high-value or sensitive conversations to a human with full context
Running an AI agent on top of an existing Zendesk or Salesforce help desk
Who Is This For
E-commerce store owners with repetitive support volume
Small support teams that cannot staff 24/7 coverage
Marketing and CRO teams that want pre-sale conversations on product pages
Support leaders who track resolution rate and CSAT
Businesses that want an AI agent without migrating their help desk
Key Features
Answers grounded in your content
Lyro answers from uploaded FAQs, a scraped website, imported Zendesk articles and the guidances you write, instead of improvising.
Human handoff and escalation
Set rules for when Lyro escalates, monitor conversations live and take over sensitive or high-value chats with full context attached.
Lyro Connect for existing help desks
Run Lyro as a standalone agent on top of Zendesk, Salesforce or other help desk software, or as part of the Tidio platform.
Actions and product recommendations
Lyro performs recurring tasks such as order lookups and returns, and can recommend products inside a conversation on supported e-commerce stacks.
Resolution and satisfaction analytics
Track resolution rate, satisfaction scores and conversation patterns, then feed the gaps back into your knowledge base and guidances.
Pros & Cons
Pros
- Answers are restricted to your own content and guidances, with guardrails that keep the agent from inventing policy
- Runs standalone on top of Zendesk, Salesforce or another help desk through Lyro Connect, so no migration is required
- Wide e-commerce and messaging coverage: Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, WordPress, Wix, WhatsApp, Instagram and Messenger
- Transparent usage-based pricing with the first 50 Lyro conversations and the first Action free for life
- Human handoff, live monitoring and resolution analytics are part of the product rather than separate add-ons
Cons
- Costs move with conversation volume, so stores with heavy ticket volume need to model monthly spend rather than comparing seat prices
- Actions, product recommendations and larger Lyro quotas require a paid Lyro allowance; the advertised resolution-rate guarantee and custom AI training are Premium or custom-plan features
- Answer quality depends entirely on how well-maintained your help content and guidances are
- SOC 2 and HIPAA paperwork is tied to custom engagements, not the self-serve plans
Pricing Plans
Free
Start with the first 50 Lyro conversations and the first Action free for life.
- First 50 Lyro conversations free (lifetime)
- First Action free
- Live chat, ticketing and email management
- FAQ upload and website scraper
- Up to 10 seats
Starter
100 billable conversations per month with a starter Lyro quota.
- 100 billable conversations
- 50 Lyro AI conversations (one-off)
- 100 Flows visitors reached
- Live chat and ticketing
- Operating hours and basic analytics
Growth
250 billable conversations plus automation and team tooling.
- From 250 billable conversations
- Automatic chat assignment and auto-reply
- Macros and user permissions
- Advanced analytics
- Configurable Lyro and Flows quotas
Premium
Managed Lyro deployment with an advertised resolution-rate guarantee.
- From 3,000 Lyro AI conversations
- Advertised 50% Lyro resolution rate guarantee
- Pay-per-resolution billing
- AI insights and CSAT
- SSO and advanced security
Frequently Asked Questions
Editorial Review
Editorial Team
September 19, 2026
Editorial note for Tidio Lyro AI Agent (CRM & Engagement): we read tidio.com/lyro and tidio.com/pricing on 2026-09-19. Tidio lists the first 50 Lyro conversations and the first Action as free for life, states a $0.50 per conversation rate on the Lyro page, and prices platform plans at $0 free, $24.17 per month Starter with 100 billable conversations and 50 Lyro conversations, from $49.17 per month Growth, from $300 per month Plus plus usage, and custom Premium with an advertised 50 per cent resolution rate guarantee. The score is our editorial assessment of how Lyro fits customer engagement work in 2026, judged against the six criteria in our How We Test methodology. We do not publish user reviews or aggregate review counts, and we do not claim hands-on testing we have not done. Pricing and features change often, so confirm current details on the vendor site before buying.
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